At The Gift Section, we believe that every occasion deserves a personal touch. Whether you're celebrating birthdays, anniversaries, special days or just want to share a moment of joy, our luxury gift hampers, available for delivery across Melbourne and Australia, are designed to make every occasion extraordinary.
I recently reached out to The Gift Section to create a gift hamper as a thank you gift for our management team. I wanted something suitable for the team to share. Many other gift hamper providers only provide hampers suited to an individual. The Gift Section created a hamper that could be enjoyed by everyone on the team. Thank you so much Whitney! Your care and creativity were very much appreciated.
oh.my.goodness - I just love the personalisation that the hampers can have, who doesn't love a glass with their name on? Service was amazing, wait, no it was better than amazing. They are hampers that you want to receive, delicious snacks that you want to receive, not some random popcorn and jam. (so delicious that when ordering for my team I ordered one for my self, including the personalised glasses!)
Used this wonderful team this year for a number of Christmas gifts for our clients, saved us so much time and the feedback we received from clients was all super positive. Very cost effective as well. Thank you Team - will be back again soon!
Received the soda splash pack for a KK gift and it was such a delight! I adore the personalised glass and each item in there is perfect for a pamper session too! I'll definitely get more of these packs to gift out myself! Thank you
Amazing gift hampers for all sorts of occasions. The team is lovely to work with!
Do you ship to PO Boxes?
We do not offer shipping to PO Boxes. Please provide a physical address to ensure smooth delivery of your order. If you have any further questions or concerns, please reach out to our customer service team.
How will I receive my tracking information?
Once your order has been sent, you will receive your tracking via your email address provided at checkout.
Do you offer international shipping?
Currently we only ship within Australia.
How will I know when my order is ready for pick up?
If you have selected to pick up your Melbourne hamper order from our Heathmont location, you will be notified via email as soon as your order is ready for collection. All relevant information, including our opening hours and address, will be provided in this email.
What is your Refund and Exchange Policy?
Due to the nature of our items being personalised and made to order, once an order is placed, we do not offer refunds, store credits or exchanges. For more, please see our T’s and C’s
What are your opening times?
Our opening hours at our Heathmont store are Monday to Friday, from 9:30am to 2:30pm. If you require assistance outside of these hours, appointments can be arranged. To schedule an appointment, email us at [email protected]. However, you can shop online with us 24/7.
Can I change my order once it has been placed?
Unfortunately, once an order is placed, we're unable to make changes. Our quick turnaround times and personalised items make it challenging to modify orders once they are in progress. Feel free to reach out to our team before placing your order if you have any specific requests.
I never received a confirmation email for my order. What should I do?
Please check your email’s junk or spam folder, as confirmation emails can sometimes be filtered there. If you still cannot find it, don’t worry! Feel free to reach out to our team via email [email protected] or phone (03) 9988 0692, and we’ll be happy to assist you further.
What happens if a perishable product is out of stock?
To ensure timely delivery of your order, if a perishable product is unavailable, we may substitute it with a comparable item of equal or greater value. This helps prevent any delays in getting your order to you.
How do I care for my personalised items?
Where applicable, all orders will come with care instructions, so you can better look after your personalised items.
How do I order a custom hamper?
Ordering a custom hamper is easy! Just email us at [email protected] and our friendly team will guide you through the process. We'll discuss your preferences, personalisation, provide a quote, and once you’re satisfied – we’ll bring your hamper to life.
Shop 1/110-118 Canterbury Road, Heathmont VIC 3135
9:30am-2:30pm Monday to Friday
Also available by appointment
