Frequently Asked Questions

Our regular opening hours are Monday to Friday, from 9:30 am to 2:30 pm. 
If you require assistance outside of these hours, appointments can be arranged. 
To schedule an appointment email us at [email protected].

Currently, we do not offer shipping to PO Boxes. Please provide a physical address to ensure smooth delivery of your order. If you have any further questions or concerns, feel free to reach out to our customer service team.

To ensure timely delivery of your order, if a perishable product is unavailable, we may substitute it with a comparable item of equal or greater value. This helps prevent any delays in getting your order to you.

Please check your email's junk or spam folder, as confirmation emails can sometimes be filtered there. If you still cannot find it, don't worry! Feel free to reach out to our team via email, and we'll be happy to assist you further in ensuring you receive the necessary order confirmation details.

Once your order has been sent, you will receive your tracking via your email address provided at checkout.

For those wishing to Pick Up their order from our Heathmont location, you will be contacted via email to book in a pickup day and time. You will only receive this email once your order is completed and ready for collection.

Items from our Ready To Go Gifting Range will be available for dispatch within 1-2 business days.

The turnaround time for personalised items is between 4-6 business days.